​​One of our clients, a large health services organization, struggled with inefficient, error-prone processes to update patient information. When millions of providers needed their credentials updated, employees had to verify the provider's authenticity and completeness of information, manually update multiple back-end systems, and email providers to request missing information. The company had a very large team working on the task, processing thousands of emails a day, on a several day delay. This resulted in the team having to sift through huge amounts of unstructured data, extensive operational costs, and elongated response times for their providers.

Our team defined iterations and a roadmap to gain efficiencies through an intelligently automated solution. Artificial Intelligence automated the emails and extracted insight, Natural Language Processing trained a bot to see email intent and extract relevant data, and Robotic Process Automation on the back end sent emails where they needed to go. The company was able to implement our roll-out plan with minimal internal disruption, and no change to the customer's experience. Now, the client benefits from improved efficiency, decreased cost, better insights, and the ability to thrive in a competitive market.